Help center

Search articles, watch demos, or email us. We reply to every support message within one business day.

🚀 Getting Started

How do I generate my first creative?

Paste a product URL, confirm the PDA angles CreaScale discovered, and let the pipeline generate 8 creatives.

Read
💳 Billing

What's a credit and how is it consumed?

A full pipeline run consumes ~20 credits. Individual actions (image re-gen, copy rewrite, AI Edit) are billed à la carte.

Read
🎨 Generating Creatives

Why are my ad copies in [language]?

CreaScale auto-detects your target market from your product URL + browser locale. You can override the language per run.

Read
🎨 Generating Creatives

How to relaunch from completed angles

Open any past run, click "Add Angles" to generate more creatives from the winning angles without re-running the full pipeline.

Read
💳 Billing

How to refund or cancel subscription

Cancel anytime from Billing → Manage Subscription. Starter: 48h satisfied-or-refunded from your first charge. Pro / Scale / Enterprise: 7-day money-back.

Read
🔌 API

API rate limits and authentication

Enterprise API v1 uses Bearer tokens. Rate limits: 60 requests/min per key, 1000/day for pipeline runs.

Read
🔌 API

Webhook setup guide

Configure HMAC-signed webhooks to receive pipeline completion events. Supported events: run.completed, run.failed, credits.low.

Read
💳 Billing

Affiliate payout schedule and minimums

Affiliates earn 30% recurring commission for life. Payouts via Stripe Connect, monthly on the 1st, $50 minimum.

Read
🛠 Troubleshooting

Why my Stripe payment didn't add credits

Stripe payments take 5-30 seconds to sync via webhook. If credits are still missing after 5 min, contact support with your payment ID.

Read
🎨 Generating Creatives

How to download my generated creatives

Open any completed run → click "Download" (top right). Gets a ZIP with all images (JPEG 1080x1080) + ad copies (TXT).

Read

Can't find an answer?

Email support@creascale.ai — we reply within one business day, usually within 2 hours during 9am-7pm UTC+1.

Contact support